Here at the Sandal Factory every pair is made to order. Due to the intricate custom nature of our work, we do not issue refunds. All merchandise can be exchanged within 15 days unworn. With that said, we are dedicated to customer satisfaction. Our team with work with you to remedy any issue and make it right. We deal with any occurrence on a case by case basis. You can reach out to us via our contact page with any inquiry you may have!
Please make contact via email before sending any merchandise for an exchange. A team member will verify your return and provide you with the return address.
EXCHANGE BY MAIL
Follow the below instructions to package your return and mail it back to us:
1. Be sure to let us know the reason for your return before shipping any merchandise.
2. Pack and seal your return securely, in the original shoe box and outer carton as received.
3. Attach your return shipping label to the packaging. Make sure no other tracking labels are shown.
4. Take the package to your nearest shipping center, or package drop off location.
We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.
If you choose to exchange your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you. You will need to cover the initial cost to ship the shoes back to our warehouse.
Once your product is delivered to the warehouse in brand new condition, we will ship the new product completing an even exchange. These two transactions may occur within the same day. Please allow one to two weeks for your return to be processed.