All custom Birkenstocks are shipped in 3-4 weeks. Feel free to reach out at any time to check on the status of your order. Each custom Birk is handmade to your exact specifications. Please feel free to contact us with any questions, we will be happy to assist you! Due to the custom nature of the work that we do, all sales are final on these custom products. With that said we stand behind our work 100% and will work to make sure that you receive the perfect pair!